21 - Card removal
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Firstly, this is nearly a year old but i have just found your website and thought i would give it a shot.
I had a VIP account with 21casino.com
In September last year i requested the removal of my card from their system as from time to time my wife would use the account and didnt want her spending too much money.
However, my request wasnt honoured. 21 casino did acknowledge this. As a result my card details remained on the system and unfortunately my cvv code was saved on google.
As a result, my wife went and lost over £7000.
Now though i am responsible for the losses by my wife, if my request had been honoured my card details wouldnt have been saved on their system and she wouldnt have been able to use my account.
I logged a complaint with 21 casino at the time.
They admitted fault however stated their T&Cs.
Also mentioned the verified by Visa which rarely asks for anything additional and in this case it didnt as otherwise i wouldve been notified and then closed my account.
What options do i have here?
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