Found for the Casino - The winnings in question were derived from the deposit associated with the breached bonus terms, not the subsequent deposit.
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Firstly as the accredited ADR for 21 Casino I am surprised the casino is not listed in the dropdown? i have used 21.com but the dispute is with 21 Casino.
In short I have had $6,000 NZD rescinded as I have been accused of depositing for a bonus via a non permitted method ie Neteller/Skrill. this rule is for the welcome offer only as per the terms and conditions.
I had deposited already and received the welcome offer, i lost this money.
I was then contacted by email out of the blue with a reload offer from 21 Casino, I deposited to this offer and won $6000, I had my winnings cut as i was told i could not deposit via neteller/skrill for the welcome offer, i have explained several times that this was not a welcome bonus but the support staff are not listening, the terms of the reload bonus did not mention no neteller/skrill, I have established that the casino are wrong 100% in what they are saying, they are using an excuse to not pay me from rules and terms of a bonus that is not applicable to the winnings I have won.
I have even lodged a letter before action with the CEO of White Hat Gaming Ltd as in my opinion, this dispute is pretty cut and dry as far as i am concerned, I can forward you the letter before action via emai if you so wish, I just wanted to cover all bases and lodge the dispute with you guys as the accredited ADR of the casino.
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21 Casino - Neteller/Skrill Bonus Dispute
Posted by Sepo1000
July 8, 2022
Sepo1000 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 8, 2022