unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

21.co.uk – roulette

Ruling

Found for the Casino - There's no evidence that the play in question was anything other than genuine and an unfortunate loss for the player.

Read our 21.co.uk Casino Review.

Player's Complaint

I was playing roulette and had my winnings up to £1500 in the account I left it open and went for dinner, when i returned the balance was at £0 they said it was gambled at a higher stake and cannot refund it even if I wasn't there at the time. The thing is I live alone so no one could of used my PC manually i explained that it was either a glitch or some form of remote access but as I wasn't there to see it that's all i can say. The first line customer service tried to help the best they can but everyone else came across as it was just one of those things all I received was a transaction transcript which shows the bets placed where very high more then i would dare to gamble. I would provide the e-mail correspondence but they retracted it so don't have access to it anymore but have kept the transcript if you want it. This is a lot of money to me so can't just sweep it under the carpet like they are hoping I will.

Thanks

[EDIT]

Read the casino review

2 Responses

ThePOGG
Apr 09, 2018

Hi hennesy101 - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out for you but you need to understand from the outset that if their system logs show that the bets were placed from your IP address/device there is absolutely nothing we can do for you. Unfortunately, to uphold a claim of this nature on nothing other than your assertion that it wasn't you would mean that every player that lost could simply claim it wasn't them.

I'll revert to you once I've spoken to the operator.

Thanks,

ThePOGG

ThePOGG
Apr 20, 2018

Hi hennesy101,

I've discussed this case at length with the operator. Unfortunately we cannot uphold your claim. Not only did the play in question take place on the same device as the play that you acknowledge you did engage in, but your withdrawals had to be reversed prior to these bets being place and your initial contact with the operator suggested that auto-play got stuck on, but the game in question does not have an autoplay feature.

Sorry we cannot be of more help. If you want your complaint reviewed again you should contact 21.co.uk's ADR IBAS.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.