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21.com - verification issues

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our 21.com Casino Review.

Player's Complaint

in 3 week they not accept my dokument. but 44 casinoes accet everything

Read the casino review

6 Responses

ThePOGG
January 7, 2021

Hi santana - welcome to ThePOGG.com!

Please confirm the url of the operator you are complaining about.

The practices of other operators have no bearing on your claim. Specifically, what has the operator rejected and why?

Thanks,

ThePOGG

ThePOGG
January 17, 2021

Hi santana,

I'm following-up on the above?

Thanks,

ThePOGG

santana
January 18, 2021

I was taken a withdraw 4 januar and they said it was sendt to my bankaccount.I have not recevied this money and sent them my bankstatement to prov this.All they can say is that they investigate this case. No updates on mail.

ThePOGG
January 24, 2021

Hi santana,

Please confirm the url of the operator you are complaining about.

ThePOGG

ThePOGG
January 31, 2021

Hi santana,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
February 7, 2021

Hi santana,

If we haven't heard from you by Friday the 19th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

santana consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 21.com
  • Malta Gaming Authority
  • Betpoint Group Limited

January 7, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.