Resolved - This is our longest every running complaint to date. 21Dukes has, after a grand total of 661 days, completed payment of this players balance.
While we view the player being paid as the most significant factor, taking two years to pay a low 5 figure balance is far from commendable and given the potential to slow the payments further that was suggested at the start of this conversation we'd advise all players to seriously consider what will happen if they win before playing with this group.
Read our 21Dukes Casino Review.
I have been playing here for some time and always like the offers and the software. I can honestly say customer service had been excellent too. Sometimes I had the better of the casino and sometimes they beat me. But I had a big win of nearly $30k a few months back and proceeded to withdraw the maximum 1000 per week. I am now a Bronze vip Member (the lowest rank) and their terms and conditions state:
18.104.22.168 VIP Bronze level MeAmbers have up to a $1,000 maximum weekly withdrawal limit;
After 2 or 3 months my withdrawals began drying up so I asked them about this. I was told my withdrawal limits are now set at $500 per month. Which means it will be nearly 5 years to receive my money. I was advised they tried to warn me about this by email, chat and phone. This is true, they did. But it would have made no difference because the advice would be for me to keep depositing and play "a lot","every day" in order to maintain a higher vip status which could mean larger withdrawals. With $25k still in my account I do not wish to deposit any further funds. They say the terms refer to the maximum I might be paid but not the minimum which they today said is $100 per month. If they put me on that limit it will be 25 years to get my money. I think it is entirely unfair that these limits are not in the terms and conditions. I entered into a deal where I thought $1000 per week would be the minimum. I had a very lengthy conversation with the manager today in the chat room and have a copy of the transcript.
My username is [EDIT]
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21 Dukes - Mega low withdrawal limits not in their terms and conditions
Posted by lh24
May 13, 2014
lh24 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 13, 2014