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21 Grand Casino & Rockbet Casino

Ruling

Unresolved - The casino group that operate 21Grand and Rockbet claim that this individual is either operating multiple accounts under different names or is working as part of a syndicate (both of which are against casino terms and conditions) but have failed to provide supporting evidence to validate this claim.

This leaves us with two parties making opposing claims and no grounds on which to support either. As such this complaint has been marked as 'Unresolved'.

Read our 21Grand Casino Review and our Rockbet Casino Review.

Player's Complaint

Hello Customer support,

I've problems with 2 casino's. 21 Grand Casino and Rockbet Casino. They blocked my account because of multiple accounts. Live Chat told me that i have 13 accounts. But that's not true, [EDIT]. I have 1 account only on both Casino's. Now they dont reply me back.. Please help me. I am clueless!

Best regards,

[EDIT]

Read the casino review

2 Responses

ThePOGG
Apr 27, 2015

Hi XieheNL - welcome to ThePOGG.com!

Before I can do anything to help you I need you to provide me the username and email address you use at both casinos.

Thanks,

ThePOGG

ThePOGG
May 13, 2015

I've given 21Grand and Rockbet long enough to respond to this issue and here's the conclusion;

The BestPay Partners group (owner of both casinos) claims that this player is engaged in the operation of multiple accounts not just at these 2 casinos but at their entire group. Have reviewed the information that has been sent through by the casino the player has an account at the following casinos under their name;

21Grand
Rockbet
Slots Jackpot
Play2Win
Supreme Play
EuroFortune
Tradition
Casino Fiz
Vegas Days

My opinion is that for an ordinary player this is a very unusual pattern of sign-ups - it seems unlikely that a player would end up with an account at every casino in a group without specifically targeting that group.

However, it's not against the rules to open an account at multiple casinos within this group, so having one account at each casino is not in itself incriminating.

Where the issue arises is that there are other individuals named on other accounts that have been flagged up as being run either by the same individual or as part of a syndicate (both of which would be a clear breach of terms and conditions).

What I haven't received a response to is requests for further evidence actually demonstrating the factors that have been used to establish that these accounts are linked. As such I cannot say whether the gathered evidence was sufficient to draw the conclusions that have been drawn.

This being the case I have 2 parties making opposing claims and no sound evidence to base a ruling on. As such this complaint will be marked as 'Unresolved'.

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.