ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

21 Grand Casino & Rockbet Casino

Ruling

Unresolved - The casino group that operate 21Grand and Rockbet claim that this individual is either operating multiple accounts under different names or is working as part of a syndicate (both of which are against casino terms and conditions) but have failed to provide supporting evidence to validate this claim.

This leaves us with two parties making opposing claims and no grounds on which to support either. As such this complaint has been marked as 'Unresolved'.

Read our 21Grand Casino Review and our Rockbet Casino Review.

Player's Complaint

Hello Customer support,

I've problems with 2 casino's. 21 Grand Casino and Rockbet Casino. They blocked my account because of multiple accounts. Live Chat told me that i have 13 accounts. But that's not true, [EDIT]. I have 1 account only on both Casino's. Now they dont reply me back.. Please help me. I am clueless!

Best regards,

[EDIT]

Read the casino review

2 Responses

User icon
ThePOGG
April 27, 2015

Hi XieheNL - welcome to ThePOGG.com!

Before I can do anything to help you I need you to provide me the username and email address you use at both casinos.

Thanks,

ThePOGG

User icon
ThePOGG
May 13, 2015

I've given 21Grand and Rockbet long enough to respond to this issue and here's the conclusion;

The BestPay Partners group (owner of both casinos) claims that this player is engaged in the operation of multiple accounts not just at these 2 casinos but at their entire group. Have reviewed the information that has been sent through by the casino the player has an account at the following casinos under their name;

21Grand

Rockbet

Slots Jackpot

Play2Win

Supreme Play

EuroFortune

Tradition

Casino Fiz

Vegas Days

My opinion is that for an ordinary player this is a very unusual pattern of sign-ups - it seems unlikely that a player would end up with an account at every casino in a group without specifically targeting that group.

However, it's not against the rules to open an account at multiple casinos within this group, so having one account at each casino is not in itself incriminating.

Where the issue arises is that there are other individuals named on other accounts that have been flagged up as being run either by the same individual or as part of a syndicate (both of which would be a clear breach of terms and conditions).

What I haven't received a response to is requests for further evidence actually demonstrating the factors that have been used to establish that these accounts are linked. As such I cannot say whether the gathered evidence was sufficient to draw the conclusions that have been drawn.

This being the case I have 2 parties making opposing claims and no sound evidence to base a ruling on. As such this complaint will be marked as 'Unresolved'.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Recommended Casinos

High Roller Casinos

Agreement

XiejeNL consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

April 27, 2015

United States country flag