Resolved - This complaint looks like it has been generated by a bot and the complainant is non-responsive to follow-up questions.
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I made a withdrawal on the 4.11.18 and even though I have contacted 'Live Chat' on an almost daily basis (keeping it friendly and polite) I'm told that they have 'technical difficulties'. I have had a number of excuses and told I'll be contacted after each Live Chat conversation. They have contacted me 1 time (today) with this...
We are sorry for the delay and we are doing our best to process your withdrawal as soon as possible. However we are currently experiencing technical difficulties with card withdrawals.
Our Payments team is aware of your pending withdrawal and they will process it as soon as conditions are met. Please be patient for a little more and we can assure you it will be processed soon and you will be emailed when it's done.
We sincerely apologise but be aware that it is no intention to delay this further.
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November 7, 2018