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21Bet – withdrawal delay

Ruling

Resolved - 21Bet inform us that this issue has been resolved and the player has withdrawn their consent for us to discuss this issue further. We assume it has been resolved.

Read our 21Bet Casino Review.

Player's Complaint

Hello,

I have 4 pending withdrawals for more than a week now and they keep finding excuses about "technical" problems. Can you help me?

This is their latest reply 10 hours ago:

"Thank you for your email

We would like to inform you that we have technical issues which occurred on our payment methods, but our technical department aims to resolve this issue as soon as possible.

We are really sorry for any inconvenience caused. As soon as we resolve this matter, your withdrawal will be processed

Thank you for understanding"

It's about their mga/curacao domain:

https://21bet212.com

Read the casino review

2 Responses

ThePOGG
Nov 23, 2018

Hi antonisua - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that has very recently been Blacklisted with this service due to distributing unlicensed versions of popular slots games. As such the chances that they will be willing to discuss complaints with this service is low. We well try to contact the operator on your behalf, but you should be aware from the outset that the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Nov 27, 2018

21Bet have informed us that this issue has been resolved and the player has withdrawn their permission for us to discuss this issue with the operator. As such we consider this issue resolved.

ThePOGG

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Agreement

antonisua consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 21Bet
  • United Kingdom Gambling Commission
  • FSB Technology

November 22, 2018