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21bit - doenst ban addicted player and refuses refund

Ruling

Resolved - Both the submitting complainant and 21Bit Casino have informed us that this issue has been resolved and the player has received their funds.

Player's Complaint

Hello,

this complaint is against the Casino 21bit.com I chose another Casino because 21bit.com y casino isnt listed.

Today I am contacting you to complain about the casino. In 2020 I received confirmation that I would be permanently banned from casinos in the entire group due to gambling addiction. I have also asked for a lifetime ban from other casinos in the group in all casinos under the Dama N.V. brand. asked due to gambling addiction. These screenshots would also be provided.

My claim today is against the 21bit.com Casino. I have already contacted them about the matter. They refused a refund. Although I was guaranteed a lifetime ban from the entire group (I got screenshots).

The casino refused a refund.

Please help me.

Read the casino review

4 Responses

User icon
thepogg
January 16, 2024

Hi Jonasgamble - welcome back.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
January 21, 2024

Date – 21/01/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

User icon
Jonasgamble
January 25, 2024

Hello I recieved the money from the operator now. Thanks for your help.

User icon
thepogg
January 28, 2024

Hi Jonasgamble,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

Jonasgamble consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao
  • Dama N.V.

January 15, 2024

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