21Dukes - voided $13,000 in winnings
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our 21Dukes Casino Review.
Player's Complaint
I had a big win on a deposit with no bonus attached and they are now refusing to pay out citing:
Please keep in mind that also your winnings were voided as per our rule:
2.5.6. Casino reserves the right to withhold or otherwise decline or reverse any pay-out or winning amount or to amend any policy in the event that there is reasonable suspicion that a User is abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policies or rules determined in respect of an existing Game or a new Game. Casino retains the right to determine absolutely that such an abuse has taken place; also, if Your activity in Our Online Casino, by itself, is not abusive, but Your activities in other online casinos in addition to our Online Casino, taken as a whole, constitutes abuse of Our bonuses, promotions, policies or rules.
Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.
Although I had certainly accepted and lost bonus offers from them in the past which they freely offer there was no bonus attached to the deposit which yielded the win.
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Hi adam0910 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG