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21Dukes – WITHDRAWAL NOT RECEIVED

Ruling

Resolved - Both the submitting complainant and Slots Plus Casino have informed us that this issue has been resolved and the player has received their funds.

Read our 21Dukes Casino Review.

Player's Complaint

MY WITHDRAWAL OF 1980 DOLLARS CANADIAN HAS BEEN PENDING AND IGNORED SINCE THE BEGINING OF AUGUST. I WAS TOLD THAT IT WAS GOING TO TAKE 5 TO 7 BUSINESS DAYS TO BE PROCESSED AND THAT WAS ALMOST 3 WEEKS AGO. IT IS FRUSTRATING AND I WANT MY MONEY THAT BELONGS TO ME. THEY HAVE CONFIRMED AND APPROVED ALL MY IDENTIFICATION,BANK ACCOUNT AND DOCUMENTS , SO WHY HAVEN'T THEY SEND ME MY MONEY. THIS IS NONSENSE AND THEY ARE IGNORING MY EMAILS. CAN YOU PLEASE HELP ME. THANK YOU.

Read the casino review

4 Responses

ThePOGG
Aug 24, 2020

Hi ishis111 - welcome to ThePOGG.com!

Please do not type in all caps. It's considered rude.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Aug 27, 2020

Hi ishis111,

21Dukes inform us that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

ThePOGG
Sep 02, 2020

Hi ishis111,

Thanks for you email letting us know that you have received your funds - it is appreciated!

ThePOGG

ishis111
Sep 04, 2020

Hello, i have just received the funds that 21 Dukes casino had to pay out. It took some time , but it was worth the wait. I guess at the end they are honest after all and i will keep playing there. Thank you to The POGG for helping me out with this issue, you have the best client service.

Thanks again !!

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Agreement

ishis111 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 21 Dukes
  • Curacao eGaming
  • Fifth Street

August 24, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.