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22Bet - Responsible gambling

Ruling

Declined - The Curacao licencors do not publish any Responsible Gambling requirements. As such their licensees are effectively left to make up their own rules.

Read our 22Bet Casino Review.

Player's Complaint

This site has no duty care or care about gambling issues or responsible gambling I have contacted them a min 5 time a day for bonus that I'm unhappy and I request manager constantly live chat also emails . Also I have emails on 26th 27th september calling them con artist the site sh×t etc going mental twice they ignore it when they should act on it and I gambled well over my means all they want is the money with the amount request and the way talk to them saying u took all my money and the amounts all the time. They not once asked if I'm ok where money come from banned me from even talking in that manor to them. I make a complaint all they say in about 24 hours is that we see no red flags that u were having issues . Seriously look at emails look at chats and look at live dealer chats where been banned 3 times and been told they reported me to the casino . They have no care at all and because this the worse I got playing more and more borrowed money .

Read the casino review

6 Responses

User icon
ThePOGG
October 16, 2019

Hi smash2323 - welcome back.

Unfortunately there's nothing we can do to help you in this situation.

As a UK citizen you should only be playing with operators that hold a UKGC license. 22Bet do not hold a UKGC license and as such are breaking UK law by accepting your custom.

You have also chosen to play with an operator that is both negatively listed with this service, who has historically been non-cooperative with complaints submitted to us and who is weakly regulated and has no publicly defined Responsible Gambling standards they are required to meet. Effectively the operator make up their own rules in this respect.

All I can suggest is that you consider installing our free Responsible Gambling app BetBlocker on your internet capable devices. This will block your devices from accessing over 6.6k thousand gambling websites.

Sorry we cannot be of further help.

ThePOGG

User icon
smash2323
February 18, 2020

Sorry can u not even help.the fact that no source income was done either when I put in 2600 in one day 3000 in one day and so on in space of 7 weeks that there not complying by the gambling commision . I have seen a few people won cases now where the company has not asked for this with high amounts deposited etc and to not even being asked if I'm in control when I deposited 3 grand in first 5 days

User icon
smash2323
February 18, 2020

Sorry can u not even help.the fact that no source income was done either when I put in 2600 in one day 3000 in one day and so on in space of 7 weeks that there not complying by the gambling commision . I have seen a few people won cases now where the company has not asked for this with high amounts deposited etc and to not even being asked if I'm in control when I deposited 3 grand in first 5 days can u please have a look

User icon
smash2323
February 18, 2020

Sorry can u not even help.the fact that no source income was done either when I put in 2600 in one day 3000 in one day and so on in space of 7 weeks that there not complying by the gambling commision . I have seen a few people won cases now where the company has not asked for this with high amounts deposited

User icon
smash2323
February 18, 2020

They are part of the uk gambling commission

User icon
ThePOGG
February 25, 2020

Hi smash2323,

Yes the license status of this operator has changed over the last few months. However this does not make any difference to our response.

The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

Thanks,

ThePOGG

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Agreement

smash2323 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 22Bet
  • Curacao eGaming
  • Marikit Holdings Ltd

October 16, 2019

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