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22Bet - verification issues


Found for the Player - As has become standard for this group of operators, 22Bet have offered no response what-so-ever to this complaint.

Read our 22Bet Casino Review.

Player's Complaint

On July 8, 2019, I opened an account at the 22BET casino and made 6 deposits, the last of which was € 1000. I was playing a game when suddenly the message "this game is not available to you" appears on the screen. I contacted livechat, which seemed very limiting, and then i send an e-mail to [email protected], who informed me that I should sent them back to their security department two-sided copy of my identification document to verify the account, so I did, but nothing was always right, and when everything seemed fine, they kept asking me for more documents in a variety of ways. has demanded so much document which leads me to think that the strategy of this casino is to usurp its clients.

At this moment I only want to recover the balance of my account in the amount of 996.92 € having lost there a beautiful amount in euros.



Read the casino review

2 Responses

July 18, 2019

Hi columbofilia - welcome to!

Unfortunately you've chosen to play with a group that are both negatively listed with this service and that has historically been non-responsive to complaints submitted to this service. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



September 6, 2019

Hi columbofilia,

Unfortunately after repeated efforts to contact 22Bet we have received no response from the operator what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of further help.


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Columbofilia consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 22Bet
  • Curacao eGaming
  • Marikit Holdings Ltd

July 18, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.