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24Bettle - refusing to give info or payout my winnings

Ruling

Resolved - Both the submitting complainant and 24Bettle have informed us that this issue has been resolved and the player has received their funds.

Read our 24Bettle Casino Review.

Player's Complaint

Requested a payout 9 days ago and they keep my payout in a pending state.because they say they have yet to verify my documents for the last 6 days.

Now they wont answer my questions or chats.

Would not reccomend them

Read the casino review

9 Responses

User icon
ThePOGG
June 28, 2020

Hi dimias - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 10th of July let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
dimias
June 28, 2020

Oke.

I thought this a was complaint section where you could leave your review

User icon
dimias
July 1, 2020

Quick update they are refusing chats with me.

They wont give me an answer on what is happening to my money.

User icon
dimias
July 4, 2020

6 days ago i got verified and now since they havent payed out. And everytime i go to the chat fo find out what happening.

They only say we are trying to pay you withib 48 hours only sometimes it takes longer for this are our of control.(takes 3 times the time already)

Then i get we are spinning in circles and have no option to end the chat and then the disconnect.

I dont get an answer on what happening.

They dont wanna go and look what is wrong.

So my question is you guys will need document on the 10th.

I got a couple of chats i had with them but

Gettinf them all is not possible as they wont send it.

User icon
dimias
July 11, 2020

Stll no updates from them

User icon
dimias
July 11, 2020

Stll no updates from them.

Stikl they say we are checking it.

User icon
ThePOGG
July 16, 2020

Hi dimias,

24Bettle inform us that this issue has been resolved and you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
dimias
July 16, 2020

Ah yes it is done.

Only thing that needed to be done was a deadline.

User icon
ThePOGG
July 19, 2020

Hi dimias,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

dimias consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 24Bettle
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

June 28, 2020

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