24Pokies - payment delay

Ruling

Found for the Player - Despite our repeated efforts to discuss this issue with the operator we have received no response what-so-ever from 24Pokies.

Read our 24Pokies Casino Review.

Player's Complaint

i made a withdrawal on 26 december 2018. it was confirmed after being done manually by administration finally on the 4th of february 2019. i have saved every chat i have had with them on the chat room and via email with affilliates. i was told firstly that i would be paid into my account by the week ending feb 11th 2019. then was told at least twice { i have evidence } that my $6000 would be paid into my bank account 100% between 7 -10 buisness

days beginning from the 4th feb 2019 , $6000. and the 18th feb 2019 would be the latest. when enquiring today i was told with no explanation that my withdrawal had been cancelled. i asked why and was once told to contact them via email. over the past month they have said to talk to them about withdrawals via email. 50% of the time in the chat room {account department} they just tell me that they can tell me anything i would like to enquire about and that there is not a problem , then 50% of the time they tell me to email support. i have emailed support dozens of times and have only received 1 reply , telling me there is no problem just an unusual amount of withdrawals this particular month. i have met every requirement they have asked of me .. please help me im distraught and i have anxioty issues, yet have been nothing but polite. i have every transcript i have ever had with them if you require them. Thank you for your time

regards

[EDIT]

Read the casino review

3 Responses