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24Pokies - Unpaid withdrawal
Ruling
Found for the Player - Despite our repeated efforts to contact 24Pokies to discuss this issue we have received no response whatsoever from the operator.
Read our 24Pokies Casino Review.
Player's Complaint
I made a withdrawal request a month ago and the casino has stopped responding to my emails now.
2 Responses
Hi utbmitch,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Agreement
utbmitch consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 19, 2022
Hi utbmitch - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As a UK citizen you should only be playing with operators that hold a UKGC license. 24Pokies Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG