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Resolved - 24VIP Casino have informed us that this issue has been resolved and the player is non-responsive to our requests for an update.

Player's Complaint

the casino is 24 vip casino I did not find on the list . on 12/09/2018 i made a deposit at the casino 24 vip casino . the casino claims that they did not receive my deposit i contacted coinbase io was told that the transaction was complete

−0.00805598 BTC ≈ $26.83


Price per coin $3,330.45

Confirmations 251

Fee 0.00002811 BTC

COMPLETEi provided to the casino the confirmation emails that i received from coinbase . shortly sfter on cashier page of the casino my bitcoin deposit option was removed and the only explanation that received were as follow

4VIP Support

Tue 12/11/2018, 1:14 PM

Hello [EDIT],

Thank you for contacting us.

We regret to hear your situation.

I suggest you go to your cashier for you to validate such information if you are charge. Basically, what you can see in cashier is the information I can relay to you. Whether it is successfully deposited or declined. If there is no charge that means it did not reach the system. Processor will give it back to your account within 24 hours ETA.

Thank you,


24VIP Casino Support

today is the 12 the casino did not return my coins neither fund my account and coinbase telling me that once the bitcoins enter the blockchain they cannot retrive them

Read the casino review

4 Responses

User icon
December 20, 2018

Hi josephine - welcome to!

I'll contact the operator and see what we can find out for you.



User icon
January 23, 2019

Hi josephine,

I've spoken to 24VIP and they inform me that this issue has been resolved. Can you confirm this?



User icon
February 1, 2019

Hi josephine,

I'm following-up on the above?



User icon
February 8, 2019

Hi josephine,

If we haven't heard from you by Friday the 15th of February I'll assume you've received your funds and close this complaint.



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Josephine consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • VIP
  • Malta Gaming Authority

December 14, 2018

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