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24VIP – CASINO CLAIMS DID NOT RECEIVE BITCOINS

Ruling

Resolved - 24VIP Casino have informed us that this issue has been resolved and the player is non-responsive to our requests for an update.

Player's Complaint

the casino is 24 vip casino I did not find on the list . on 12/09/2018 i made a deposit at the casino 24 vip casino . the casino claims that they did not receive my deposit i contacted coinbase io was told that the transaction was complete

−0.00805598 BTC ≈ $26.83

To [EDIT]

Price per coin $3,330.45

Confirmations 251

Fee 0.00002811 BTC

COMPLETEi provided to the casino the confirmation emails that i received from coinbase . shortly sfter on cashier page of the casino my bitcoin deposit option was removed and the only explanation that received were as follow

4VIP Support

Tue 12/11/2018, 1:14 PM

Hello [EDIT],

Thank you for contacting us.

We regret to hear your situation.

I suggest you go to your cashier for you to validate such information if you are charge. Basically, what you can see in cashier is the information I can relay to you. Whether it is successfully deposited or declined. If there is no charge that means it did not reach the system. Processor will give it back to your account within 24 hours ETA.

Thank you,

[EDIT]

24VIP Casino Support

today is the 12 the casino did not return my coins neither fund my account and coinbase telling me that once the bitcoins enter the blockchain they cannot retrive them

Read the casino review

4 Responses

ThePOGG
Dec 20, 2018

Hi josephine - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jan 23, 2019

Hi josephine,

I've spoken to 24VIP and they inform me that this issue has been resolved. Can you confirm this?

Thanks,

ThePOGG

ThePOGG
Feb 01, 2019

Hi josephine,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Feb 08, 2019

Hi josephine,

If we haven't heard from you by Friday the 15th of February I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

josephine consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • VIP
  • Malta Gaming Authority

December 13, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.