32Red - account closure

Hi 5ther12 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Hi 5ther12,

How did you submit your ID?

Thanks,

ThePOGG

Good day! On August 03, I submitted my driver's license in response to a request from the casino. By email.

Hi 5ther12,

Please forward the email you sent to 32Red to [email protected].

Thanks,

ThePOGG

Hello!

I've sent screenshots of all casino correspondence to [email protected]

Hi 5ther12,

Please forward the actual email you sent to 32Red to containing your ID.

Thanks,

ThePOGG

Hello, your requested message has been sent to the address you provided: [email protected]

Hi 5ther12,

32Red have indicated that there are issues with some of the documents that you have submitted. If their claims are accurate we would unquestionably support the actions that they have taken. However, they have been unwilling to provide supporting evidence.

As you would undoubtedly assert that the claims are false, we have two parties with opposing claims and no sound basis to make a ruling. As such this complaint will be marked as Unresolved.

All we could suggest at this stage is that you take your claim to the operator's official ADR - either IBAS or eCOGRA.

Sorry we could not be of further help.

ThePOGG