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32red - failure to close account
Ruling
Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.
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Player's Complaint
I asked for my account to be closed on the 07/07/22 via email and did not receive a response. I then contacted them again through resolver explaining my gambling problem and how it is affecting me. To which they replied saying they will permenantly close my account. They have not done this and therefore keep feeding money back in. I have tried my best to stop gambling and tried to put the barrier in the way and they have failed to hold up their end.
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Agreement
TJE59 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 32Red
- Gibraltar Gambling Commission
- United Kingdom Gambling Commission
- 32Red plc
November 5, 2022
Hi TJE59 - welcome to ThePOGG.com!
Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.
Sorry we could not be of more help!
ThePOGG