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32Red - gambling problem
Ruling
Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.
Read our 32Red Casino Review.
Player's Complaint
I have a gambling problem which recently spiralled out of control and lost thousands in the space of hours through 32 red. I also used credit trying to win money back. 32red did not contact me or offer any limits or warnings while i was depositing or gambling. I contacted them on numerous occations through email and live chat to say i had a problem but they refused to help. I am now also a member of gamstop and have explained this but they still offered no help. Surely they should have more in place to monitor players who are at risk. I had noone contact me no limits infact they where offering bonuses and lightning leaderboards to encourage gambling more.
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Agreement
Roxstar89 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 32Red
- United Kingdom Gambling Commission
- Gibraltar Gambling Commission
- 32Red plc
May 6, 2021
Hi Roxstar89 - welcome to ThePOGG.com!
Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.
Sorry we could not be of more help!
ThePOGG