32Red - gambling problem

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

I have a gambling problem which recently spiralled out of control and lost thousands in the space of hours through 32 red. I also used credit trying to win money back. 32red did not contact me or offer any limits or warnings while i was depositing or gambling. I contacted them on numerous occations through email and live chat to say i had a problem but they refused to help. I am now also a member of gamstop and have explained this but they still offered no help. Surely they should have more in place to monitor players who are at risk. I had noone contact me no limits infact they where offering bonuses and lightning leaderboards to encourage gambling more.

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