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32Red – Illegal to operate from within Belgium – funds should be refunded

Ruling

Found for the Casino - While this player did play at 32Red while on holiday, they are a UK citizen and subject to UKGC regulation. If the player wishes to pursue this issue they should contact the Belgian regulator, however we strong suspect that the regulator will not be interested in the small volume of play involving a player who is a non-resident.

Read our 32Red Casino Review.

Player's Complaint

Hi, I was on holiday last weekend in Belgium and lost around £6,000 playing online casino with 32Red. 32Red is not a licensed gaming provider in Belgium and I was unaware of this at the time. I believe 32Red was operating unlawfully and demand back these funds as they have no license to operate in Belgium. I have evidence supporting all of my travel and hotel invoice in Brussels. Thank you for your help.

Read the casino review

1 Response

ThePOGG
Nov 04, 2016

Hi Phoenix81 - welcome to ThePOGG.com!

Unfortunately we're not going to be able to help you here.

As you've stated that you went on holiday to Belgium it's fair to conclude that you do not live in Belgium. Belgian licensing laws apply to Belgian citizens. This is really a tax issue to ensure that companies making money off of Belgian citizens are paying taxes to the Belgian government. The fact that you briefly took a trip there doesn't make you subject to Belgian licensing laws.

If you really want to pursue this I would recommend contacting the Belgian regulator, though I strongly doubt they'll have any interest in your case.

I would also say that had the roles been reversed and you'd won money, I would suggest that you would be very irate had 32Red refused to pay you due to your being on holiday.

Sorry we can't be of further help.

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.