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32Red - Repeated self exclusion requests

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our 32Red Casino Review.

Player's Complaint

I was a problem gambler and historically played regularly at 32red. Of all the casinos I played at I feel this was the most predatory. I realised my problem and in May 2015 advised 32red of my gambling problem and requested urgent self-exclusion. They requested a fill in a form and scan over (a hurdle to exclusion ) I did not have access to a scanner and printer . I then later when on to Request exclusion numerous times.

In 2016 I emailed again stating I never wanted access to the site again as I had a terrible Gambling problem, basically begging they stop giving me access . I emailed the support address I had always used, at that time. Unfortunately this coincided with 32 red saying that they no longer used this Email . I had never informed the support email wasn’t used.

They let me spend thousands For over a year knowing I had a significant Gambling problem. I have proof :-

1. 32 red acknowledging I advised them of my problem in early 2015

2. Email requesting they shut my account which was ignored I continued to be able to deposit

I have tried 32red complaints procedure but they accept no fault.

Read the casino review

1 Responses

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ThePOGG
November 21, 2020

Hi ss8499 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

ss8499 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 32Red
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • 32Red plc

November 21, 2020

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