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32Red - Self exclusion parter site

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our 32Red Review.

Player's Complaint

As a breif description, was seeing if i had a legitimate case, i was self excluded from UNI bet before the merge with 32 red, however surely my email and my name address that was all the same should of come up in there system? Also i have gambling blocks on both barclays and also my revolut account. However problem gamblers look for ways to gamble and they have a payment system that doesnt go through as a gambling transaction with a klarna payment? Is this not unfair and just taking advantage of people who want to gamble and hide this?

Read the casino review

5 Responses

User icon
thepogg
February 16, 2022

Hi fuzzybear19 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 15k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

User icon
fuzzybear19
February 22, 2022

Back in 2015 i asked for my account to be permanently closed, i have all the transcript of conversation, they then offered me bonus chips to not close my account and it has remained open?

User icon
thepogg
February 22, 2022

Hi fuzzybear19,

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 15k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

User icon
fuzzybear19
February 22, 2022

Mmm ok i find that strange as you had a similar complaint which was resolved by you a couple years ago i read which is why i contacted? I request for a permanent closure of my account twice. Reason being ‘ i dont want to gamble ‘and theY continued to keep my account open despite twice saying ‘permanently ‘close, i will take it up with them then. Thanks

User icon
thepogg
February 22, 2022

Hi fuzzybear19,

As already stated, the regulator now reserves this type of issue for their own review.

ThePOGG

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fuzzybear19 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 15, 2022

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