Resolved - 32Red have contacted the player directly about this issue and the player is non-responsive to our requests for updates so we assume is happy.
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hi ive won 2000 on 32 red they are saying I have multi accounts with them ive never signed up before also I verified my account before winning with them I deposited twice also now there saying they will give me my cash ive deposited because ive claimed the bonus before which I never have I have my bank statements to prove ive never deposited in to another 32 red account before this time please help I'm a single mother was over the moon when I won I'm in the middle of moving house I'm on bennifits I spent a lot of my time winning that money thanks so much....[EDIT]
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dlb19833 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 24, 2018