32Red – winnings

Ruling

Resolved - 32Red have contacted the player directly about this issue and the player is non-responsive to our requests for updates so we assume is happy.

Read our 32Red Casino Review.

Player's Complaint

hi ive won 2000 on 32 red they are saying I have multi accounts with them ive never signed up before also I verified my account before winning with them I deposited twice also now there saying they will give me my cash ive deposited because ive claimed the bonus before which I never have I have my bank statements to prove ive never deposited in to another 32 red account before this time please help I'm a single mother was over the moon when I won I'm in the middle of moving house I'm on bennifits I spent a lot of my time winning that money thanks so much....[EDIT]

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9 Responses

ThePOGG

Jan 24, 2018

Hi dlb19833 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

dlb19833

Jan 24, 2018

thanks ever so much for trying I'm very greatful

dlb19833

Jan 29, 2018

Hi just wondered if u have had any luck at all thank you

ThePOGG

Jan 31, 2018

Hi dlb19833,

We have managed to establish a line of communication with the operator. They are looking into this issue for us now.

I'll revert to you when we have more information.

Thanks,

ThePOGG

dlb19833

Feb 10, 2018

hi any news as of yet ?I'm realy sorry being a pain just was looking at some complaints on here and all been resolved with a week so I guess mines looking bleak id of never thought 32 red being a big name would treat people like this.the fact they verified me before I even went to play on there site just so I didn't have any troubles if I won. but guess that didn't work out either. thanks again for your trouble. do you get paid to help out with what you do on here for people ? ty dawn x

ThePOGG

Feb 19, 2018

Hi dlb198333,

Unfortunately at the present time we've not had any response from the 32Red team. I will state that this is highly unusual and 32Red are usually amongst the most responsive operator we work with. I'm not drawing any conclusions from this yet. I would suspect that this is nothing more than a breakdown in the communication chain internally since they have been bought over by Kindred (Unibet) since the last time we managed a complaint against them and this may have resulted in some staff changes internally. As such I'm continuing to chase this issue for you and will revert to you when I have a clearer picture of the situation.

Thanks,

ThePOGG

Mar 02, 2018

Hi dlb198333,

I have managed to contact someone within 32Red that can review this issue. They've informed me that they are going to contact you directly. There seems to have been a breakdown in communications as you were using a different email address than you used to register with them to contact them.

I would appreciate it if you could update us regarding anything you find out.

Thanks,

ThePOGG

Mar 09, 2018

Hi dlb198333,

Have you heard from 32Red?

Thanks,

ThePOGG

Mar 16, 2018

Hi dlb198333,

If we haven't heard from you by Friday the 23rd of March I'll assume this issue has been resolved and close this complaint.

Thanks,