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4Crowns Casino - 8 months of waiting

Ruling

Found for the Player - Despite our repeated efforts to contact 4Crowns Casino to discuss this issue we have received no response whatsoever from the operator.

Read our 4Crowns Casino Review.

Player's Complaint

have been waiting since 12th March for my withdrawal request. its been cancelled twice and deposited back into my account just to go through the waiting 20 or so business days before even being considered. My account is also verified and I have only ever made 3 deposits, its been over 8 months and customer services just keep making lies about emailing the finance department with an update on my request and apologising for the inconvenience. then asking me to be patient. it is getting me nowhere.

Read the casino review

4 Responses

User icon
thepogg
November 26, 2022

Hi Wasteoftime - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. 4Crowns Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
Wasteoftime
November 28, 2022

Thanks for the information. I had no idea that they were not uk licenced lesson learnt. hope they get closed down and sent to jail.

User icon
thepogg
January 15, 2023

Date – 15/01/2023

This complaint has been checked. Word is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

User icon
thepogg
January 21, 2023

Hi Wasteoftime,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Wasteoftime consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 4 Crowns
  • 4 Crowns Casino Ltd

November 22, 2022

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