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4Crowns Casino - Automatic cancellation of withdrawal twice in 6 months

Ruling

Found for the Player - Despite our repeated efforts to contact 4Crowns Casino to discuss this issue we have received no response whatsoever from the operator.

Read our 4Crowns Casino Review.

Player's Complaint

Original request made 11th July 2022 for a withdrawal of £5000. Transaction ID 407580619. Was asked via email for passport and proof of address. All details given, enquired a few times about status told it "takes time". 11th September 2022 it was "automatically cancelled". Funds returned to gaming account. Same day played with the money and turned it into £20000. Made withdrawal request ID 440088213. After contacting support over 6 times and emails this was also "automatically cancelled" and fund returned to gaming account

Read the casino review

3 Responses

User icon
thepogg
December 13, 2022

Hi mazwod - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. 4Crowns Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
January 15, 2023

Date – 15/01/2023

This complaint has been checked. Word is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

User icon
thepogg
January 21, 2023

Hi mazwod,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

mazwod consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 4 Crowns
  • 4 Crowns Casino Ltd

December 11, 2022

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