666 Casino - non payment
Resolved - This was a simple breakdown in communication and has been resolved. The player has located their full withdrawal.
Read our 666Casino Review.
This casino has owed me $835 since Apr 10th. On Apr 21st I got an email asking for bank statement which I found weird because I have been verified with them and had many cashouts and I was not happy it took them 11 days to bother sending me an email.
I gave them screenshot of the info my bank provided and any other info they needed I wrote in the email. They said they need bank statement showing all info and I told them they dont provide all info like swift code and thats why I printed it.
I waited a week..no money. About 10 days ago i went to live chat and they told me finance sent me my money that day. I have not got the money. I spoke to my bank they said nothing has been declined or anything. Live chat keeps making up stories.
finance not responding to email. Management not responsive nor their complaints department.
Before I proceed with official complaint with MGA, I thought I would see if you could help me before because you have been able to help me in the past.
the casino review
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Hi lockinlove - welcome back!
As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
For your information - we manage complaints against this licensee for the MGA.
I'll contact the operator and see what we can find out for you.