666casino - complaint
Found for the Casino - This player has exceeded the maximum allowed bet while playing with a bonus. As such there is nothing we can do to help them.
Read our 666 Casino Review.
Hello. I will tell you about circumstances of a problem. I was registered in casino on May 22, 2019. I made a deposit of 200 euros. I received a bonus of 50 euros. I played different games several times. The balance at the end of the game was 3245 euros. 24.05. I received the letter that my account has been found to be in breach of the Specific Terms associated with the welcome offer. All my money was confiscated. Also I received the letter where the casino requested my documents for additional verification. I attached necessary document, namely the bank statement. 27.05. I received the letter that I have to provide other additional documents. 30.05. I directed the certificate of the residence and family composition. I hoped that the casino will return my prize because I cooperate honestly. 31.05 my data was checked and the account is approved. But the casino did not return my prize.
I was sure that the casino will return my means when verification ends. I am sure that I did not violate the Specific Terms associated with the welcome offer.
When I filed a complaint, casino offered me 500 euros as gesture of goodwill. I agreed to receive money, but I do not agree with the decision of casino. Now the casino holds 2545 euros. I want to return a prize and to receive an explanation about the delay reasons. I ask you to help me, please.
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