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6Black - Refusal of withdrawal of winnings

Ruling

Found for the Player - 6Black casino has enforced a term that we have been advised breaches EU consumer law. All players should be aware that they should avoid playing with this group of operators.

Read our 6Black Casino Review.

Player's Complaint

Following a request for a withdrawal, I have received notification from the finance team at 6Black that due to some of my individual game stakes being greater than 30% of the deposit I made before I started winning, the entire amount has been removed from my account. I have deposited several hundred pounds with 6Black over the last few months, however my last deposit was £75. This was converted into Euros (approximately €83) I played a number of games with a stake of €50 (when my balance had increased as a result of winning)

Read the casino review

1 Responses

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ThePOGG
July 6, 2018

Hi Swederew - welcome to ThePOGG.com!

Unfortunately there's not going to be anything we can do to help you with this issue.

Firstly I need to make you aware that as a UK citizen you should only be playing with casinos that hold a UKGC license. 6Black do not have a UKGC license and as such are breaking UK law when they accept your play.

While we entirely agree with you that the application of maximum bet term to non-bonus play is unacceptable - a view that is shared by the MCCAA, who have expressed an opinion that these terms would breach European consumer law - this group regularly do apply these terms and will not overturn them at our request. As far as they are concerned, the terms are clear and they expect you to follow them.

Sorry we cannot be of further help!

ThePOGG

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Swederew consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 6, 2018

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