Unresolved - 7 Sultans casino has stated that this players account has been associated with several other accounts in a way that indicates that the named account holder may not be the person operating the account. They declined to provide supporting evidence for these claims and as such we do not have enough evidence to determine which party is in the right.
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My name is [EDIT] and I have registered an account with 7 Sultans casino on the 25th of July. Account number [EDIT]. The email I used to sign up is [EDIT].
I have deposited €500 that same day. I have played with the slot called 'Tomb Raider' and have made a big win. At the end of my game play I had a balance of €14129.55!
I have requested a withdrawal of €4700 the next day, and received it without incident on the 29th of June.
In the morning of the 31st of June I have requested a second withdrawal of €4700. The same day at 19:12 they have sent me an email stating that they have noticed "irregular activites" and they have locked my account (note that I haven't played any games since the first withdrawal).
I have immediately contacted chat support and was told that the exact reason will not be told to me, and that my remaining balance has been confiscated. I did receive a confirmation of "receival of my withdrawal request" of the 2nd €4700 withdrawal the next day. On the 5th of August I have received a "We have processed your withdrawal" e-mail but the money was nowhere. After 2 days I have contacted support again where they have told me they have decided that they confiscate the 2nd withdrawal too no matter that I requested it before they closed the account. So in the end they have confiscated my 2nd withdrawal and the remaining balance! We are talking about €9429.55 in sum!
I am speechless, they are taking away more than 9 THOUSAND euros without giving the reason!
Please help me and if at all possible give my case a priority because of the high € amount we are talking about here.
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7 Sultans - €9429.55 confiscated
Posted by zelegab
November 29, 2013
zelegab consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 29, 2013