7 Sultans - locked account and took funds. Ignore the issue.
Resolved - After some payment delays related to security verification procedures, this player was paid by Hippodrome casino (as 7Sultans no longer accepts UK players).
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I signed up and deposited £500 for their welcome bonus, then received it automatically. My balance at this point was £1000 (500 deposit, 500 bonus) I looked around for a slot that I would like to play, and found one eventually in Gold Factory. I started playing with £20 spins, and ended up hitting a bonus round where I won a substantial sum. I don’t know the exact amount but the non-decimal value was £3913 (plus some value in pence).
I then went to look around for other slots to play and decided upon Reel Thunder, which I played at £18 a spin for around 250 spins. I noticed as I was playing that whenever I would win a large amount on a spin (roughly £200 or more), my balance would drop immediately afterwards, as if my winnings were being erased somehow. This happened twice before I went to livechat. The account was soon locked without notice.
The casino made false accusations about bonus & general terms that were breached. This is absolutely untrue and not one term could be argued by any of their staff. Bare in mind that the bets I made were of high risk, were of very similar size, did not exceed any bet limits, and quite honestly were nothing but pure luck to have came out winning.
After using another third party website to complain, the casino eventually agreed to unlock the account following verification. I sent documents, spoke on the phone several times and not one representative could provide a reason why the account was locked. I was informed that verification would be made, but it probably wouldn't change the fact that I won't see my money. This "verification" proved to be a huge waste of time - basically to give me hope - but to ultimately drag the issue out to prevent further complaints...and still not pay.
The issue has dragged on and on, back and fourth on email, with no answers (just responses). More recently I asked about the funds, and the casino acknowledged my questions - didn't answer them - but then signed the email "have a nice day!". I saw this as ludicrously sarcastic by any interpretation.
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