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7 Sultans - Winnings taken

Ruling

Found for the Player - 7Sultans Casino have informed us that they will not cooperate with this service to manage player complaints.

Read our 7Sultans Casino Review.

Player's Complaint

I have winnings totalling $1000 and i received an email stating a portion is being used for chargebacks. I had chargbacks with this company and it was all settled in August 2020 and I have a statement from the operating department detailing each charge back as well as an email stating i have paid every one and i owe zero for all the sister companies. There is no possibility of new chargebacks as i now and have for over a year only made deposits with etransfer method. I have been waiting past the expected timeframes for withdrawals and they wont do email communication as i have tried to send in the documents i have from the department which prove i do not owe anythinf. I deserve every bit of those winnings

Read the casino review

2 Responses

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ThePOGG
February 27, 2021

Hi jama0802 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
March 14, 2021

Hi jama0802,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA.

Sorry we could not be of further help.

ThePOGG

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Agreement

jama0802 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 7 Sultans
  • Malta Gaming Authority
  • Digimedia Ltd

February 27, 2021

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