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777 – Withdrawal delay/Delay in verification process

Ruling

Found for the Player - As has become standard for this group of operators, 777 Casino have refused to discuss this complaint with our service.

Read our 777 Casino Review.

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Player's Complaint

Casino is 777.be. I joined casino in late December 2018. Requested a E1,200 withdrawal on 30 December 2018. Provided photo ID and proof of address as requested over next 3-4 days. Provided copy of bank statement more than once to support wire transfer. Sent on both 5 Jan and 6 Jan. Then received email on 6 January 2019 saying they needed to call me on ph number provided in order to do final validation. They then email over next few days saying they cannot contact me on number provided, that there must be connection problems and ask me to provide other contact numbers. I have now provided 3 legitimate phone numbers and I have not received one call from 777.be. I have no issues receiving calls from any other casino/person so there is no problem with my phone. I have had no missed calls on 2 of the 3 numbers provided. 777.be are saying they have tried to call me over 10 times on various numbers. I am at a loss to understand how this can be the case when I have no missed calls. I am receiving daily emails from 777 saying they have/are trying to call me but there is connection problems. Please help me resolve this.

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2 Responses

ThePOGG
Jan 21, 2019

Hi kiwi1234 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with a group of operators that are routinely non-responsive to complaints submitted to this service. While we will try to contact the operator on your behalf, you should be aware before we go any further that the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Feb 13, 2019

Hi kiwi1234,

777 have responded and unfortunately the have been clear that they will not discuss complaints with this service. They've asked us to refer you to their chosen ADR, eCOGRA.

Sorry we could not be of further help!

ThePOGG

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Agreement

kiwi1234 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 777
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Cassava Enterprises (Gibraltar) Limited

January 18, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.