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Hi tropik90 - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As a German citizen you should only be playing with operators that hold a German license. 77Jackpot do not hold a German license and as such are breaking German law by accepting your custom.
You have chosen to play with a weakly licensed property. While we will try to contact the operator on your behalf the chances of a successful mediation are low.