7Bit - $10,000 winnings being denied because of my place of birth
Resolved - After confirming that this player is resident in Thailand 7Bit casino have paid this player in full. We consider this issue resolved.
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I am a US player living abroad. I have played on their room, and hit a large win on dead or alive (over 10,000 euro). I cashed out their maximum 5,000 Euro, keeping 4,300 euro on the site, and have been denied:
I hope you are doing fine. After you have submitted us your documents, we found out that you are US citizen. I would like you to consider the situation as it is. According to our terms, that you have accepted upon registration, US citizens are not allowed to wager real money with us. Secondly, US is not in the list of countries that you can choose in your players profile. Verification of documents have been requested due to p.4.3.4 of our Terms and Conditions. Since you have uploaded the ID of US citizen, we can`t provide you with casino services. Your initial deposit will be refunded back to you.
However, I understand that the situation might be unpleasent. What I can do for you, is to cover this inconvenience with the compensation. Let me know how if you would consider it appropriate
I had 5000 pending euro cashout, and 4,300 euro in my balance on the site.
He says the TOS clearly restrict US citizens, but they have very vague terms that are not at all clear of this, and I have never had any issues whatsoever on the many casinos I have been a member of.
here is the TOS he refers to:
If you are a player from Spain, UK, US or any of its states, you won't be allowed to play real money wagering games including bitcoins.
this is at best vague and unclear. I interpret this as "if you in the US, Spain or UK, you cannot connect to our severs and place real money wagers with us". It definitely does not clearly state that US citizens, even if living abroad, providing proof of residence abroad, and playing from their home abroad, are excluded entirely.
There is a clear restriction which is described in our T&C's that you have accepted. It says 'players from the US are not allowed to make real money wagering'. We have no relations to your current or future location, we just request your ID which is regular procedure.
However, I am really pleased that your best gaming experience happened with us. And I really would like to keep it good.
So, right now I need a day or two to find a solution that will suit both sides. On Monday at least I will get in touch with you and hopefully we will figure it out in the way that suits both sides. Now, you are free to withdraw your initial deposit. But, once again, on Monday at least I will get back to you and we will find the best way. Can we work this way?
Is it OK for you if I call you on [EDIT]?
I have logged in to see my balance now adjusted to 1000 euro from 4,300 euro, and my 5000 euro cashout "discarded".
I would like to be paid in full. The site should re-write their terms of service to either explicitly exclude all US citizens, or state whether this is dependent upon location of the player and their resident location.
If that is not possible, some advice would be greatly appreciated on how to deal with the upcoming call, and what sort of "offer" I should accept.
incase interested, here are some non-hyperlinked links to screenshots of cashout and adjusted balance.
I am at their mercy, and this is a huge amount of money to me. Any help/advice would be greatly appreciated!
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