unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
[X] Close this form and return to site

7bit – casino account closed and Winnings Confiscated

Ruling

Resolved - An account verification issue has been resolved and the operator inform us this player has been paid. The player is non-responsive to our requests for updates.

Read our 7Bit Casino Review.

Player's Complaint

I was told that because I had multiple accounts,I could continue to play but couldn't receive bonuses. I logged in through Google and won 0.03 btc and they cancelled my withdrawal request and asked for verification of account although I used hitcoin. I did and they closed my account and confiscated my winnings for having duplicate accounts. I logged into my account under [email protected] and asked them again if what they told me was correct and they said that is right. Their system detects my account was a duplicate because otherwise I'd of gotten a first deposit bonus. Other casinos lock your account when it detects this. I deposited a fair bit on my account that isn't closed. To win some of it back was awesome. To have it confiscated after depositing under false pretences is not fair. If what they told me they closed my account was is true why was I alllowed to deposit when their system detected I was using a duplicate account , it will allow me to pay but not vice versa? I didn't abuse anything, I just deposited hoping to win enough money for last month's rent in time and I did but now I am back to worrying. Can't they be reasonable and at least pay out the winnings after all the money I've deposited ? I'd be very grateful if they could. Thanks for your time

Read the casino review

5 Responses

ThePOGG
Jul 10, 2019

Hi izobellee - welcome to ThePOGG.com!

Can you please forward on the communication where you were informed you were allowed to continue to play despite multiple account having been detected to [email protected]?

Thanks,

ThePOGG

izobellee
Jul 10, 2019

Hi. I emailed it from [EDIT]

ThePOGG
Aug 16, 2019

Hi izobelle,

My understanding is that your funds were returned to your account and you have now withdrawn them. Can you confirm this?

Thanks,

ThePOGG

ThePOGG
Aug 23, 2019

Hi izobelle,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Aug 30, 2019

Hi izobelle,

If we haven't heard from you by Friday the 6th of September I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

izobellee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 7Bit
  • Curacao eGaming
  • Softswiss N.V.

July 9, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.