7bit - casino account closed and Winnings Confiscated

Ruling

Resolved - An account verification issue has been resolved and the operator inform us this player has been paid. The player is non-responsive to our requests for updates.

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Player's Complaint

I was told that because I had multiple accounts,I could continue to play but couldn't receive bonuses. I logged in through Google and won 0.03 btc and they cancelled my withdrawal request and asked for verification of account although I used hitcoin. I did and they closed my account and confiscated my winnings for having duplicate accounts. I logged into my account under [email protected] and asked them again if what they told me was correct and they said that is right. Their system detects my account was a duplicate because otherwise I'd of gotten a first deposit bonus. Other casinos lock your account when it detects this. I deposited a fair bit on my account that isn't closed. To win some of it back was awesome. To have it confiscated after depositing under false pretences is not fair. If what they told me they closed my account was is true why was I alllowed to deposit when their system detected I was using a duplicate account , it will allow me to pay but not vice versa? I didn't abuse anything, I just deposited hoping to win enough money for last month's rent in time and I did but now I am back to worrying. Can't they be reasonable and at least pay out the winnings after all the money I've deposited ? I'd be very grateful if they could. Thanks for your time

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5 Responses

ThePOGG

July 10, 2019

Hi izobellee - welcome to ThePOGG.com!

Can you please forward on the communication where you were informed you were allowed to continue to play despite multiple account having been detected to [email protected]?

Thanks,

ThePOGG

izobellee

July 10, 2019

Hi. I emailed it from [EDIT]

ThePOGG

August 16, 2019

Hi izobelle,

My understanding is that your funds were returned to your account and you have now withdrawn them. Can you confirm this?

Thanks,

ThePOGG

ThePOGG

August 23, 2019

Hi izobelle,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG

August 30, 2019

Hi izobelle,

If we haven't heard from you by Friday the 6th of September I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG