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7Bit - Winnings and Deposits confiscated for fully verified account

Ruling

Resolved - 7Bit Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our 7Bit Casino Review.

Player's Complaint

I have been playing at 7BitCasino for about three weeks now. About a week ago, I won $700 and submitted a cash out request, which they rejected, stating that I needed to submit verification documents, including an identification card and proof of address. I sent them my U.S. passport and a utlity bill. They accepted the verification documents and instructed me to resubmit the cashout request. I did as requested and the casino paid my winnings within about an hour via Bitcoin.

Fast forward about a week and a further $400 in deposits. Today, I won $2,000+ on one of the slots. So I submitted a cash out request. After about six hours, I opened a live chat to ask about the delay, since they claim to be instant. Without a word, they terminated my session and disabled my account.

Now they are claiming that they do not accept U.S. players, even though they verified my account before I cashed out the first time. In fact, their live chat agent confirmed at the time that everything was fine. She literally said "everything was fine" when I asked if my documents were okay. And then they paid the cashout, and continued to accept further deposits.

It was only when I won 0.3 BTC and attempted to cashout that they started claiming invalid jurisdiction.

I registered a complaint with them and they offered to refund the money deposited since the first cashout. They even reopened my account so that I could submit a new cashout request. When I decided to accept that offer, they closed the account again before I could do so and now they are claiming that I have "profited" 0.05 BTC overall since registering, so they won't be refunding anything at all.

I have a full record of all correspondences with these thugs but it seems to be of no use. I literally cannot believe this unethical, shady behavior. It is theft, plain and simple.

I don't think there is much I can do but I wanted to be sure to warn EVERYONE out there, regardless of where you are, do not play at this casino. They will rip you off eventually.

Read the casino review

4 Responses

User icon
ThePOGG
April 19, 2020

Hi brandnewalias - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you?

Thanks,

ThePOGG

User icon
ThePOGG
May 22, 2020

Hi brandnewalias,

Our understanding is that your winnings will be paid, but that you will no longer be able to play with this operator.

We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
May 29, 2020

Hi brandnewalias,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
June 5, 2020

Hi brandnewalias,

If we haven't heard from you by Friday the 12th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

brandnewalias consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 7Bit
  • Curacao eGaming
  • Softswiss N.V.

April 18, 2020

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