7Bit - Winnings and Deposits confiscated for fully verified account

Ruling

Resolved - 7Bit Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

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Player's Complaint

I have been playing at 7BitCasino for about three weeks now. About a week ago, I won $700 and submitted a cash out request, which they rejected, stating that I needed to submit verification documents, including an identification card and proof of address. I sent them my U.S. passport and a utlity bill. They accepted the verification documents and instructed me to resubmit the cashout request. I did as requested and the casino paid my winnings within about an hour via Bitcoin.

Fast forward about a week and a further $400 in deposits. Today, I won $2,000+ on one of the slots. So I submitted a cash out request. After about six hours, I opened a live chat to ask about the delay, since they claim to be instant. Without a word, they terminated my session and disabled my account.

Now they are claiming that they do not accept U.S. players, even though they verified my account before I cashed out the first time. In fact, their live chat agent confirmed at the time that everything was fine. She literally said "everything was fine" when I asked if my documents were okay. And then they paid the cashout, and continued to accept further deposits.

It was only when I won 0.3 BTC and attempted to cashout that they started claiming invalid jurisdiction.

I registered a complaint with them and they offered to refund the money deposited since the first cashout. They even reopened my account so that I could submit a new cashout request. When I decided to accept that offer, they closed the account again before I could do so and now they are claiming that I have "profited" 0.05 BTC overall since registering, so they won't be refunding anything at all.

I have a full record of all correspondences with these thugs but it seems to be of no use. I literally cannot believe this unethical, shady behavior. It is theft, plain and simple.

I don't think there is much I can do but I wanted to be sure to warn EVERYONE out there, regardless of where you are, do not play at this casino. They will rip you off eventually.

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