7Kasino - gone silent after withdraw
Resolved - 7Kasino failed to respond to our notifications of this complaint and failed to respond to repeated emails from the player asking what the problem with payment was. After contacting their regulator in Curacao they eventually acknowledged that the player's account had not been verified.
Even at this stage 7Kasino failed to engage in any form of useful communication and their regulator had to again be contacted to get the casino to deliver the specifications of what documentation they actually required.
After contacting Curacao twice about this issue the casino became far more responsive to the player.
Overall this is highly disappointing service - a regulator should not be require to be involved in basic account verification, however the funds were eventually returned and as such this case is being marked as 'Resolved'.
I began playing at 7Kasino late last year. It all started ok and after a win on November the 18th I withdrew my entire balance of £2700. Since then I have heard nothing. I have emailed several times regarding the withdraw but have not had a reply. My username is [EDIT] (please do not publish the username).
7Kasino is not on your list so I just selected 1 Ace Club.
the casino review
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