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7Reels - Cannot login to account after winning

Ruling

Found for the Casino - The documentation that this player provided to 7Reels casino is extremely suspect. As such we will take no further part in this discussion.

Read our 7Reels Casino Review.

Player's Complaint

On the 24th of November I opened an account with 7 reels casino, made a deposit and won an amount of $500 a several hours later. I immediately sent in all requested documents for verification plus more just to be sure my account would be verified. I contacted support to advise them that I had sent in all requested documents. [EDIT] responded within minutes of me sending/uploading them advising me that none of the documents passed security. I explained that I had only uploaded them to the website and sent them in an email a couple of mins before he checked them. I was very confused because it says it takes 24 hours for them to be checked.

I went to go login on the 25th November and it just wouldn't let me. It did not say wrong password or locked account, it just will not let me do anything.

I would like to know what to do please.

Thank you.

Read the casino review

9 Responses

User icon
ThePOGG
November 29, 2017

Hi songwriter - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
songwriter
December 12, 2017

It's been 2 weeks now and still can't login what is going on please?

User icon
songwriter
December 12, 2017

Username is [EDIT] Email - [EDIT]

User icon
ThePOGG
December 15, 2017

Hi songwriter,

I need you to forward the emails containing the ID you submitted to 7Reels to [email protected]

Thanks,

ThePOGG

User icon
songwriter
December 15, 2017

Hi ,

I have forwarded you the email that I sent to 7 Reels containing all documents for verification. Please check and get back to me when possible.

Thank you,

Stephen.

User icon
songwriter
December 17, 2017

Hi again,

Any word on what is going on with my account yet please? I forwarded the email you requested.

Thank you.

User icon
ThePOGG
December 18, 2017

Hi songwriter - thanks for your email.

The email you've forwarded was originally sent to the operator on the day of the 25th of November. You state in your complaint that you submitted your documents via upload and email on the 24th. Can you please forward on the email submitting documentation from the 24th?

Thanks,

ThePOGG

User icon
songwriter
December 18, 2017

The email that I sent on the 24th is exactly the same email I sent on the 25th. I resent the email incase they didn't receive them. So what is the outcome please?

User icon
ThePOGG
December 20, 2017

Hi songwriter,

I appreciate you may have simply resent the same email two days in a rwo but I need to see the email sent on dated the 24th. I also need to see a screen shot of that email.

Thanks,

ThePOGG

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songwriter consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 29, 2017

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