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7Reels - payment problems


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our 7Reels Casino Review.

Player's Complaint

I saw an add that 7Reels has an Register offer, when you register, you get 25 free spins. Once I registered and played my 25 free spins, I had to ask the live chat staff what do I do if I am winning and how do I get the money I have won from the free spins. I was told by [EDIT] at live chat that I need to play the wager 100% back, I did and I was told if I do complete the wager, I can only withdraw or claim R1400 because it is a register bonus. I ended up with R830 after completing the wager, only because no one said that once the wager is completed, your casino balance will automatically go to R1400, so I kept gambling until I saw my balance and realized what happened. I stopped and saw that I can't withdraw the money to my bank, only through bitcoin, eutherian, NE teller, etc., I opened 2 mentioned apps and my bank rejects my payments for registration. In the mean time, I asked 7reels support how I can withdraw my winnings,since I cn't use my debit card. I was told I can withdraw my winnings through one of the companies on their site. I made a withdraw to Skrill and ha to cancel it due to bank rejectioning my deposit to Skrill. I did notify

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3 Responses

User icon
May 18, 2022

Hi Jolly27 - welcome to!

Have you contacted Skrill support to find out how to resolve your issue?



User icon
May 29, 2022

Hi Jolly27,

I'm following-up on the above?



User icon
June 4, 2022

Hi Jolly27,

If we haven't heard from you by Friday the 17th of June I'll assume you no longer need our assistance and close this complaint.



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Jolly27 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 7 Reels
  • Curacao
  • Fifth Street

May 17, 2022

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