7Reels - payment problems

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

I saw an add that 7Reels has an Register offer, when you register, you get 25 free spins. Once I registered and played my 25 free spins, I had to ask the live chat staff what do I do if I am winning and how do I get the money I have won from the free spins. I was told by [EDIT] at live chat that I need to play the wager 100% back, I did and I was told if I do complete the wager, I can only withdraw or claim R1400 because it is a register bonus. I ended up with R830 after completing the wager, only because no one said that once the wager is completed, your casino balance will automatically go to R1400, so I kept gambling until I saw my balance and realized what happened. I stopped and saw that I can't withdraw the money to my bank, only through bitcoin, eutherian, NE teller, etc., I opened 2 mentioned apps and my bank rejects my payments for registration. In the mean time, I asked 7reels support how I can withdraw my winnings,since I cn't use my debit card. I was told I can withdraw my winnings through one of the companies on their site. I made a withdraw to Skrill and ha to cancel it due to bank rejectioning my deposit to Skrill. I did notify

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