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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our 7Sultans Casino Review.
I deposited 10000 euro to 7 sultans on 12 May 2021. I lost a few thousands and ordered 7300 to withdraw. They don't pay me. They said me "you've mentioned during a chat that "you need the money". Which raises further concerns.". They still no pay me because I said "I need the money"
Hi acekingsuited8,
Have you complied with the Source of Wealth check?
Thanks,
ThePOGG
Hi acekingsuited8,
I'm following-up on the above?
Thanks,
ThePOGG
Hi acekingsuited8,
If we haven't heard from you by Friday the 5th of November I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
They said the following today: "Management has decided to keep your account locked and has confiscated the withdrawal.
That's all the information I have. "
Hi acekingsuited8,
Did you comply with all the Source of Wealth requests?
Thanks,
ThePOGG
Hi acekingsuited8,
I'm following-up on the above?
Thanks,
ThePOGG
Hi acekingsuited8,
If we haven't heard from you by Friday the 17th of December I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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acekingsuited8 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 6, 2021
Hi acekingsuited8,
This is one of a pair of complaints, against operator's owned by the same group, that you have submitted simultaneously.
In one of these complaints you have stated that "They offered me 3000 euro if I send them my income documents. It looks very suspicious. So, I ignored it."
This is a standard source of wealth check and you would need to comply with it before we would look into this matter for you.
Thanks,
ThePOGG