ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

7Sultans - don't pay me after lose

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our 7Sultans Casino Review.

Player's Complaint

I deposited 10000 euro to 7 sultans on 12 May 2021. I lost a few thousands and ordered 7300 to withdraw. They don't pay me. They said me "you've mentioned during a chat that "you need the money". Which raises further concerns.". They still no pay me because I said "I need the money"

Read the casino review

8 Responses

User icon
thepogg
September 6, 2021

Hi acekingsuited8,

This is one of a pair of complaints, against operator's owned by the same group, that you have submitted simultaneously.

In one of these complaints you have stated that "They offered me 3000 euro if I send them my income documents. It looks very suspicious. So, I ignored it."

This is a standard source of wealth check and you would need to comply with it before we would look into this matter for you.

Thanks,

ThePOGG

User icon
thepogg
October 9, 2021

Hi acekingsuited8,

Have you complied with the Source of Wealth check?

Thanks,

ThePOGG

User icon
thepogg
October 16, 2021

Hi acekingsuited8,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 23, 2021

Hi acekingsuited8,

If we haven't heard from you by Friday the 5th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
acekingsuited8
November 18, 2021

They said the following today: "Management has decided to keep your account locked and has confiscated the withdrawal.

That's all the information I have. "

User icon
thepogg
November 19, 2021

Hi acekingsuited8,

Did you comply with all the Source of Wealth requests?

Thanks,

ThePOGG

User icon
thepogg
November 27, 2021

Hi acekingsuited8,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
December 4, 2021

Hi acekingsuited8,

If we haven't heard from you by Friday the 17th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

acekingsuited8 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 7 Sultans
  • Malta Gaming Authority
  • Digimedia Ltd

September 6, 2021

United States country flag