888 - Account locked & Winnings voided
Found for the Player - Despite the UKGC's intention for operators to work with any approved ADR entity, 888 have chosen not to work with us. As such we can only bases our assessment of this issue on the player's submission.
Read our 888 Casino Review.
I created an account here and used my nickname when I signed up as I was only looking around really and assumed if I needed to I could edit my details as my username would always be the same regardless. Because of this when I actually starting winning and wanted to make a withdrawal, and despite providing all the asked for identification for verification, twice, and a phone call to support and a wait of 3 days and being allowed to continue depositing (with the same credit card used to register and previously deposit) and playing until for some reason my account became restricted I then get an email saying that my account would remain closed (was never told it was closed only restricted!) and that all of my winnings had been voided (£2950) and that my deposits would be refunded (£340) to an account that they obviously believe that they could not verify! I was the one who actually pointed out mt mistake by sending an email saying that I made a mistake. At no point have they even attempted or offered to asssist in rectifying this despite my constant communications with. All they have done is stone walled me. I would like to if this would have been the same outcome had I not won anything and highlighted my mistake, would they have refunded my deposits then?
I know they have assisted customers before when there have been problems with a profile name as I have read about in posts on forums where 888 have responded and resolved the issue. I am not happy with their conduct at all.
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