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888 - Casino access and being ignored

Ruling

Found for the Player - Despite our repeated efforts to contact 888 to discuss this issue we have received no response whatsoever from the operator.

Read our 888 Casino Review.

Player's Complaint

I tried to log into my account on the 26th of August. And it said Account temporarily disabled. Since then I have called their customer service 3 times to get the same generic excuse."Our security team is looking into the matter. And will be in touch with you in 72 hours. Nobody has been in touch. And its nearly 2 weeks now.

They keep stringing me along with the same excuse. Having read alot of similiar complaints on Trust pilot. I feel they are trying to steal my money. Something isnt right here. Ive been with other online sites for many years. And never been treated like this.

Read the casino review

2 Responses

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ThePOGG
September 10, 2020

Hi sentinel2021 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
October 9, 2020

Hi sentinel2021, Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing. All we can suggest at this is that you contact the operator's ADR eCORA. Sorry we could not be of further help. ThePOGG

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Agreement

sentinel2021 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 888
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Cassava Enterprises (Gibraltar) Limited

September 10, 2020

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