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888 - I'm having a problem situation

Ruling

Found for the Player - Despite our repeated efforts to contact 888 Casino to discuss this issue we have received no response whatsoever from the operator.

Read our 888 Casino Review.

Player's Complaint

Dear Sir/Madam,

I'm having a problem situation.

On March 22, 2021, I received an email from the casino that my account has been closed. The casino also reported that this was their business decision and did not provide any reasoning for it.

I have studied the rules of the casino and I can confidently say that I did not break the rules. The reasons for blocking are not clear to me.

I wrote to the casino many times in order to find out what was the reason for blocking my account and asked for permission to withdraw my money. However, the casino does not want to reply to my messages.

I am convinced that the casino has no right to block my funds (1047$) unilaterally without giving reasons. This is contrary to the general rule of law. Withholding my winnings without giving reasons is a violation of my rights.

I would be very grateful if you could resolve my situation.

Read the casino review

3 Responses

User icon
thepogg
May 12, 2021

Hi duhlessv89 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
duhlessv89
May 29, 2021

Hello! I have read the Complaints Guide. I hope you will be able to help resolve my conflict with the casino.

User icon
thepogg
June 13, 2021

Hi duhlessv89,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

duhlessv89 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 888
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Cassava Enterprises (Gibraltar) Limited

May 11, 2021

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