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888 - Lost my 3500 in a bet that i never made intentionally

Ruling

Found for the Casino - Ultimate responsibility for ensuring that the amount being wagered resides with the player.

Read our 888 Casino Review.

Player's Complaint

Hi im not sure if my previous message went through or not but i’ll try again in case it didnt. I was playing live roulette on 888Casino and i was winning and I had a $3500 balance in my account. I put in $1000 for the day so i had a $2500 profit for the day. As always i would bet on average around $100 each spin. I would play all straight up and cover around 15 to 18 numbers on average. Suddenly as i was betting, i became shocked and frightened when i noticed that every number that i was betting on had $200 on each number!! Nearly all of my entire 3400 balance was on the table and I lost everything !! That left me with just $84 in my account !!! i went from 3500 to $84 and I DID NOT MAKE THAT BET INTENTIONALLY !!! That was definitely not coming from me !! I would never risk that amount in one bet, especially because i cant afford it and I was doing very well for the day and ready to cash out. I dont know how that happened but it definitely wasnt coming from me and this also happened to me before in the past on 888casino and of course i lost my money that time as well to a huge bet that i did not place but i’ll just focus on this latest incident for now. I wish i was recording the incident with a gopro camera as proof of what happened.. it said when someone feels that they have to do that This is totally out of character for me !! When i noticed that there was $200 on each number i panicked and i just hit the power button on my ipad but it was already too late. My money was gone ! All 3500 of it at least i cant remember the exact number. It seems suspicious. I am in tears as i write this. I cant believe this happened to me! Please please ! ! I beg you with all my heart to please help me ! ! Please help ! I would greatly apprecite it !

Thank You

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1 Responses

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ThePOGG
February 26, 2021

Hi gfd426 - welcome to ThePOGG.com!

While I'm sorry to hear about your experience, sadly there is nothing we can do to assist you in this matter.

The operator will not have access to the game to alter your bet. They are locked out of that type of game access by the software provider. That being the case, it leaves us with a mistake on your part. While I appreciate that you may have made an error i) had this bet come back a winner you would not be hear insisting that the operator take the winnings back and ii) you have ultimate responsibility for any wagers placed.

As I said at the start, I'm sorry to hear of your misfortune, but this is not an issue we could contest for you.

ThePOGG

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Agreement

GFD426 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 888
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Cassava Enterprises (Gibraltar) Limited

February 26, 2021

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