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888 - Non-payment


Found for the Player - Despite our repeated efforts to contact 888 Casino to discuss this issue we have received no response whatsoever from the operator.

Read our 888 Casino Review.

Player's Complaint

On 22-12-2019 I deposited 545 euros. I played baccarat there, was lucky and won about 4000 euros. I can not tell the exact amount because they blocked my account. I asked for a withdrawal of 2000 euros. They appearantly did not like that and blocked my account on the grounds of suspicious patterns and ongoing investigation. God knows what they mean by that. However on 30th of December 2019 they paid 519 euros back to my Neteller account, although I did not ask for that sum. I tried to contact them several times. So far no response. My account is still blocked and my money is out of reach. Three weeks have passed since my account has been blocked. Could you please help me to recover my money?

Read the casino review

2 Responses

User icon
January 22, 2020

Hi krystsinay - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
February 21, 2020

Hi krystsinay, Unfortunately 888 Casino have informed us that they will not discuss this complaint with our service. All we can suggest at this is that you contact the operator's ADR eCORA. Alternatively, if you wish to consider legal action you could contact who we understand offer a no win, no fee service that specialises on the remote gambling market. Sorry we could not be of more help! ThePOGG

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Krystsinay consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 888
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Cassava Enterprises (Gibraltar) Limited

January 22, 2020

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