888 - Playing allowed under the same license after self closure
Ruling
Found for the Player - 888 has informed us that they will not cooperate with this service to manage player complaints.
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Player's Complaint
I have already years ago 2013 self closed permanently my accounts for this internet casinos operated under same license 777.com and 888.com because i have a gambling problem. I wanted they to close my accounts permanently and no possibilities open them again in future. Now it was possible to play again 27.3.2020 so i want full refund about my gamings 5800€ to my bank account where i made first deposit: [EDIT]
I sended claim to them 27.3.2020 and they refused to refund my bettings.
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Hi fedup202175 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
The license that would be applicable to this issue would be the Gibraltian license. At the present time I am unsure whether this license would expect a self-exclusion at one property on the license to carry over to other properties on the license. I will make inquiries with the Gibraltian regulator, but you should expect this to take a long time.
Thanks,
ThePOGG