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888 – Refund

Ruling

Declined - Where you are disputing that a transaction on your payment method was authorised by you, this needs to be contested via the police and your payment provider.

Read our 888 Casino Review.

Player's Complaint

My PayPal account was used on an account not in my name on the 888 casino, I do not know who has used it but they have emailed me and confirmed that it has been used and £1908 has been taken from my bank account. They have said they would not have paid had anything been won but will not refund the deposits. They have told me to contact PayPal which I have done and PayPal has told me contact the casino so I am just being passed back and forth.

I don't feel its fair that they get to keep my money so can you do anything about it?

Read the casino review

1 Response

ThePOGG
Mar 23, 2019

Hi k8 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. Where you are claiming that transactions on your payment account have not been authorised by you this is both a claim of fraud and not a dispute ab out a gambling transaction. As such this is beyond the remit of this service. You need to take this issue to your payment provider (contest the charges via PayPal) and your local police.

Sorry we cannot be of more help.

ThePOGG

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Agreement

k8 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 888
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Cassava Enterprises (Gibraltar) Limited

March 22, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.