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888 Tiger - Exluded player
Ruling
Found for the Casino - The Curacao licensing system does not require self-exclusions at one property on the license to carry over to other properties.
Read our 888 Tiger Casino Review.
Player's Complaint
I'm exluded from superior casino because of gambling addiction(lifetime exlusion) but i was able to open account 888tiger and deposited 300£. After research i found out that superior and 888tiger is one and the same company and i contacted whit them and they refused to give any refund. Email
Hello [EDIT],
Thank you for contacting us.
Upon activation of the account, you are informed to agree with the terms and conditions. All deposits made are final and once you used the games is considered similar to services in a form of entertainment.We regret to inform you that refund is not applicable. This will be our final correspondence with regards to this query
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Agreement
Anduks33 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 888 Tiger
- Curacao eGaming
April 23, 2019
Hi anduks33 - welcome to ThePOGG.com!
Unfortunately there's nothing we can do to help you in this instance.
Superior Casino are licensed in Curacao. The Curacao licensors do not require as standard that a self exclusion at a property extends beyond that property.
If you want that protection you need to ensure that you only play with UKGC licensed operators.
Sorry we cannot be of more help.
ThePOGG