Ace Live - Wouldn't Pay €7000
Ace Live casino have again enforced a vague rule that does not clearly define how the player violated the term to justify not paying winnings.
Ace Live Casino sent me an exclusive offer of €500 for €500 in the mail.
They sent after I lost before in their casino and they could see exactly how I play and my play style which was all ok according to their terms and condition.
I placed a risky bet with the €1000 I had and won big then I continued over €100 a spin all in their live Roulette to complete over €40,000 in wagering and won €7000.
The bet at the beginning was a risky bet while the wagering bets were less risky but still on 12 numbers or less over 100 per spin which is still very risky.
It is not against their terms so they had to bring the "We reserve the right" well known bullshit.
Again, I say I played the welcome bonus exactly the same but they still wanted me back with an exclusive offer coming from the casino manager [EDIT].
In relation to your membership on Ace Live Casino we have carefully studied your recent gaming activity and have determined that you are clearly not a recreational player but rather abusing our bonus offers for profit. Your wagering behavior is in violation of our Bonus Terms & Conditions, which you agreed to upon registering your account.
Below you can find reference to the term you violated:
11.1 All our promotions are designed for those genuine players who may be interested in continuing their membership and playing at the casino and are not averse to betting with and gambling their own money. Any and all promotion may be considered void at any moment to those persons or groups suspected of abuse or having a record of promotional abuse or fraud at Ace LiveCasino or with any of their merchant affiliates. Any winnings accrued by such persons or groups shall be considered null and void and shall be withheld.
- You only deposit when there is a 100% match bonus available.
- After depositing and receiving your bonus you wager your entire balance on 1 or 2 spins of roulette in an effort to maximize a win with bonus funds. This is very unusual bankroll management for a genuine player and is classic behavior of bonus abusers.
- If you win your first few spins, you seek only to meet the wagering requirement at which point you request a withdrawal, profiting from the use of bonus funds.
Since May you have deposited €1,000 via Neteller and received €1,100 in bonuses. While playing our games you have made a €5,400 profit since May by abusing our generous bonuses and at this point we are closing your account indefinitely. We will refund your €1,000 of Neteller deposits so that you remain financially neutral. All further winnings have been voided.
I would like to say that we sincerely regret having to take this decision, which is not taken lightly but given the above transgressions we have no choice in order that we meet the compliance regulations stipulated clearly in our terms and conditions.
We have spent an extensive amount of time reviewing your activity and this decision is final.
Ace Live Casino Senior Compliance Officer
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Hi toutou77 - thanks for getting in contact
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